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Terms & Policies
Effective from March 2025 · updated September 2026
| AIPCON VOUCHER POLICY (EXCLUDING SH ELITE SERVICES) | ||
|---|---|---|
| Contents | Saver | Flex |
| 1. Validity Period | One Specified Date | 30 Days from the Date of Activation |
| 2. Voucher Types | Named or Non-Named Voucher | |
| 3. Pricing Benefits | 5% Discount (Excluding Lounges at Da Nang and Van Don Airports) | Not Applicable |
| 4. Rescheduling | - Rescheduling is permitted only on or before the usage date specified on the Voucher. - There is no limit to the number of rescheduling requests. - The new usage date must fall within ±30 days of the original usage date. - Rescheduling Fee: VND 50,000 per request. | Not Applicable |
| 5. Voucher Validity Extension | Not Applicable | - A one-time extension of 30 additional days is permitted, provided the request is submitted before the Voucher's expiration date. - Extension Fee: VND 50,000. |
| 6. Voucher Refunds | Refund requests are permitted only on or before the specified usage date stated on the Voucher. | Refund requests are permitted only on or before the Voucher's expiration date. |
| - Refunds shall be calculated based solely on the amount originally paid for the Voucher. Any additional fees incurred, if applicable, are non-refundable. - Refund Fee: 30% of the original Voucher purchase price. | ||
| 7. Voucher Type Changes & Name Changes | - Changes are permitted on or before the Voucher's expiration date. - Change Fee: VND 50,000 per request. | |
| 8. Changes to Applicable Service Locations | - Changes are permitted on or before the Voucher's expiration date. - Upgrade to a Higher-Priced Lounge: A change fee of VND 50,000 applies, plus the price difference between the two lounges. - Change to a Lower-Priced Lounge: A change fee of VND 50,000 applies. Any price difference shall not be refunded. | |
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