Terms & Policies

• Gift Pass is a gifting product issued by Airport Connects Joint Stock Company (AIPCON), available in two formats: digital and physical. The physical format includes a Gift Pass Kit accompanied by one product, combo package, or benefits package selected by the customer from AIPCON's list of eligible products available for gifting through Gift Pass.
• Gift Pass is non-personalized. The purchaser, gift recipient, and actual user of the Gift Pass may be different individuals.
• Each Gift Pass is assigned a unique code for authentication, management, and redemption of the benefits associated with the integrated product.
• The total value of a Gift Pass comprises two components: the value of the selected product or service and the value of the Gift Pass Kit. Each component is subject to its respective cancellation, refund, and handling terms, as stipulated in this Policy and the applicable policy of the selected product

2.1. Product Integration Principles

• Each Gift Pass incorporates one complete product selected from the list of products eligible for Gift Pass issuance, as designated by AIPCON from time to time.
• Integrated products may include:
  • Single-use service products;
  • Multi-use service products;
  • Service combo packages;
  • Pre-configured product packages or benefits packages;
  • Other products introduced by AIPCON from time to time.
• Where an integrated product includes multiple uses or benefits, all associated uses and benefits shall be managed collectively under a single Gift Pass.
• Customers may not independently combine multiple standalone products into a single Gift Pass, except for product packages that have been pre-configured and officially offered by AIPCON.

2.2. Gift Pass Benefits and Entitlements

• Gift Pass benefits and entitlements are determined by the integrated product selected at the time of purchase and may include:
  • Number of permitted uses;
  • Scope of services;
  • Applicable locations;
  • Eligible users;
  • Validity period;
  • Advance booking requirements, if applicable;
  • Other benefits, entitlements, and conditions associated with the integrated product.
• Detailed information shall be provided in the relevant product description on the Airport Connects Website/Application or through AIPCON's official sales channels at the time of purchase.

3.1. Effective Date

• A Gift Pass becomes effective upon confirmation of issuance by AIPCON, unless otherwise specified in the terms and conditions of the integrated product.

3.2. Validity Period

• The validity period of a Gift Pass is determined by the validity period of the integrated product.
• The specific expiration date of the Gift Pass shall be displayed on the management system, the Airport Connects Website/Application, or in the information accompanying the product.
• Customers are responsible for using their Gift Pass within the specified validity period.
• Any unused benefits remaining after the expiration date shall be handled in accordance with the policy of the integrated product and the applicable terms and conditions published by AIPCON at the time of purchase.

3.3. Validity Extension

• A Gift Pass is not automatically extended upon expiration.
• Any extension, where permitted, shall be subject to the policy of the integrated product in effect at the time of the customer's request.
• The extension period, applicable conditions, and any associated fees, if any, shall be communicated by AIPCON before the customer confirms the extension.

4.1. Conditions of Use

• A Gift Pass may be used only when all of the following conditions are met:
  • The Gift Pass is valid and has not expired;
  • Sufficient uses or benefits remain available for the requested service;
  • The Gift Pass is used within the applicable scope, locations, and conditions of the integrated product;
  • All other applicable terms and conditions of the relevant product or service are satisfied.
• For services requiring a boarding pass, travel documents, or other supporting documentation, customers must present all required documents in accordance with the applicable service regulations.

4.2. Methods of Redemption

• Customers may redeem their Gift Pass benefits through any of the methods supported by AIPCON from time to time, including:
  • Presenting a valid digital or physical Gift Pass; or
  • Presenting a Gift Pass or its associated benefits that have been successfully linked to and are validly displayed in their Airport Connects account.
• Photographs, scanned copies, reproductions of a Gift Pass, or screenshots shall not be accepted as valid forms of authentication, unless otherwise specified by AIPCON for a particular product.

4.3. Multiple-Use Gift Passes

• For Gift Passes incorporating multi-use products, each valid redemption shall be recorded, and the corresponding number of uses or benefits shall be deducted from the available balance.
• Customers may check their remaining uses or benefits through the Airport Connects system or application, where this feature is supported.

• A Gift Pass may be non-personalized (unless the integrated product is designated as a personalized product), allowing the purchaser to transfer or gift it to another individual for use.
• The transfer of a Gift Pass shall not alter:
• The integrated product;
• The remaining number of uses or benefits;
• The validity period;
• The applicable scope and conditions of use.
• Gift Pass holders and users are responsible for safeguarding their Gift Pass and all associated voucher codes and information.
• AIPCON shall not be held liable for any benefits validly redeemed before the customer reports the Gift Pass as lost or submits a request to deactivate its usage rights in accordance with the applicable procedures.

6.1. Physical Gift Pass Delivery Options

• Depending on the applicable sales period and sales channel, customers may select one of the following delivery options:
  • Delivery of the Gift Pass to the purchaser's address;
  • Direct delivery to the gift recipient;
  • Collection of the Gift Pass at a designated location announced by AIPCON.
• Available delivery and collection options shall be displayed at the time of order placement.

6.2. Delivery Time

• The estimated delivery time shall be communicated by AIPCON at the time of purchase and may vary depending on:
  • Delivery address;
  • Order placement date and time;
  • Shipping method;
  • Product availability and condition;
  • External factors affecting shipping operations.
• Actual delivery times may vary due to shipping carrier conditions, weather, weekends, public holidays, or force majeure events.

6.3. Delivery Fees

• Shipping fees, if applicable, shall be charged separately and communicated to customers before payment.
• AIPCON may offer free or discounted shipping under specific sales campaigns or promotional programs.

6.4. Inspection Upon Receipt

• Customers are advised to inspect the packaging, quantity, and condition of the Gift Pass immediately upon receipt.
• If any of the following issues are identified:
  • Incorrect Gift Pass or product delivered;
  • Missing Gift Pass;
  • Defective, damaged, or unusable Gift Pass due to issues arising before successful delivery;
  • Customers must notify AIPCON within the timeframe specified at the time of purchase and provide the necessary information for verification. Upon verification, AIPCON will assist with the replacement or delivery of any missing items, as applicable.

6.5. Unsuccessful Delivery

• If delivery is unsuccessful due to incorrect recipient information, inability to contact the recipient, or other reasons attributable to the customer, any additional redelivery fees, if applicable, shall be borne by the customer.
• If a Gift Pass is lost or damaged during transit before successful delivery, and the incident is determined not to be attributable to the customer, AIPCON shall issue or deliver a replacement Gift Pass without affecting the benefits and entitlements of the product originally purchased.

7.1. General Principles

• A Gift Pass comprises two components: the product or service selected by the customer and the Gift Pass Kit. Cancellations and refunds shall be assessed separately for each component.

7.2. Selected Products/Services

• Any cancellation, refund, modification, validity extension, or handling of unused benefits relating to the selected product or service shall be governed by the applicable terms and conditions of that specific product or service in effect at the time the customer purchases the Gift Pass.
• Where the selected product or service is eligible for a refund, the refundable amount shall be calculated based solely on the value of the selected product or service, excluding the value of the Gift Pass Kit and any additional charges incurred, if applicable.

7.3. Gift Pass Kit

• Once a Gift Pass Kit has been issued or prepared by AIPCON in accordance with the customer's order, it shall be non-refundable, except in cases where the issue is attributable to AIPCON or where otherwise approved by AIPCON.
• If the customer cancels the order before the Gift Pass Kit has been issued or prepared, any refund of the Gift Pass Kit value shall be subject to the sales policy applicable at the time of the transaction.

7.4. Additional Charges

• Shipping fees, redelivery fees, and other incidental service charges shall be refundable or non-refundable depending on the applicable terms and conditions governing each charge and the circumstances under which such charges were incurred.

• Any changes to the selected product or service shall be subject to the applicable modification, cancellation, or refund terms and conditions of the relevant product or service, as well as the issuance status of the Gift Pass Kit at the time of the customer's request.
• Where a change to the selected product or service is approved in accordance with the applicable product policy, the customer may be required to obtain a newly issued Gift Pass Kit. The value of any previously issued Gift Pass Kit shall be non-refundable, unless otherwise specified by AIPCON.

• AIPCON shall provide a complimentary replacement or reissuance of a Gift Pass where the issue is determined to be attributable to AIPCON, including:
  • Delivery of a Gift Pass that does not correspond to the product originally purchased by the customer;
  • Manufacturing or printing defects that affect the usability of the Gift Pass;
  • Inability to authenticate the Gift Pass code due to technical errors;
  • Damage to or loss of the Gift Pass during transit prior to successful delivery.
• The replacement Gift Pass shall retain the original integrated product, remaining uses or benefits, and validity period, unless otherwise agreed upon by both parties.

10.1. Lost Gift Pass

• Upon discovering the loss of a Gift Pass, customers should notify AIPCON as soon as possible to request assistance.
• If the Gift Pass has been successfully linked to an Airport Connects account, customers may continue to redeem the associated benefits through their account, subject to the features supported by AIPCON.
• If the Gift Pass has not been linked to an account, AIPCON may consider assisting with its recovery or reissuance, provided that the purchaser submits sufficient order information for verification, including the order number, purchaser or payer details, and any additional information required by AIPCON.
• AIPCON shall not be held liable for any uses or benefits validly redeemed before AIPCON receives and processes the customer's loss notification.

10.2. Damaged Gift Pass

• If a Gift Pass is damaged but its information or code remains verifiable, customers may continue to use it through the redemption methods supported by AIPCON.
• If the damage prevents authentication of the Gift Pass, customers may request reissuance, subject to successful verification by AIPCON.

10.3. Gift Pass Reissuance

• A reissued Gift Pass shall retain:
  • The original integrated product;
  • The remaining number of uses or benefits;
  • The validity period of the original Gift Pass.
• Upon reissuance, AIPCON shall deactivate the code associated with the lost or damaged Gift Pass. The deactivated code shall no longer be accepted for redemption from the time of deactivation.
• Any applicable reissuance fees shall be charged in accordance with AIPCON's published fee schedule in effect at the time of the customer's request.
• Reissuance shall not be permitted where there is insufficient information to verify the Gift Pass, the Gift Pass has expired, all associated benefits have been fully redeemed, or there are indications of fraudulent activity.

• Except where the issue is attributable to AIPCON or otherwise specifically approved by AIPCON, the value of the Gift Pass Kit shall be non-refundable, and Gift Pass reissuance shall not be permitted in the following circumstances:
  • The Gift Pass Kit has already been issued or prepared in accordance with the customer's order;
  • The customer requests to exchange the Gift Pass Kit for cash;
  • The Gift Pass has been lost or damaged, and the customer fails to provide sufficient information required for verification;
  • The Gift Pass has expired, or all benefits associated with the selected product have been fully redeemed;
  • Any cases involving suspected fraud, counterfeiting, duplication, or use of the Gift Pass in violation of AIPCON's policies.
• The cancellation, refund, or handling of unused benefits associated with the selected product or service shall not be governed by this Section but shall instead be subject to the applicable policy of the respective product or service.

• AIPCON reserves the right to update or amend the Gift Pass Policy from time to time to reflect changes in business operations, product offerings, and operational requirements.
• For Gift Passes that have already been issued, customers' benefits and entitlements shall be determined based on:
  • The product information available at the time of purchase;
  • The applicable terms and conditions of the integrated product;
  • The terms and conditions published or confirmed by AIPCON to the customer at the time of the transaction.
• Exceptions shall apply where the policy amendments provide more favorable benefits or entitlements to customers, or where such amendments are required by applicable law.

Customers seeking information, assistance, or resolution of any issues related to Gift Pass may contact AIPCON through the official customer support channels published on the Airport Connects Website/Application.