SH Premium, SH Elite and SH NEO represent three different styles of experience within the SH Airport Lounge ecosystem. While SH Premium offers a relaxing space with a wide range of amenities, SH Elite focuses on privacy and personalized service, while SH NEO follows the Lounge x F&B model, emphasizing flexibility and self-directed experiences.
So, how are these three Lounge models different, and which one is the right choice for your needs before each flight? Find out below!
One Ecosystem, Three Styles of Experience
SH Premium, SH Elite and SH NEO are developed around three distinct approaches to the airport lounge experience.
SH Premium is designed for a complete pre-flight break, with an extensive network, comfortable spaces, dining options and lounge amenities.
SH Elite offers a more personalized level of care, where passengers not only have a private space to relax but can also receive support with airport procedures and movement through the airport under applicable services.
SH NEO, meanwhile, simplifies the lounge experience through the Lounge x F&B model, combining a meal, a drink and lounge access in a single Combo.
In short: Premium focuses on the lounge, Elite focuses on the journey, while NEO focuses on convenience.
SH Premium Lounge - Extensive Network, Complete Lounge Experience
Locations and Network Coverage
SH Premium is the segment with the widest lounge network within the SH Airport Lounge ecosystem, distributed across airports nationwide, from major aviation hubs to regional airports.
This network makes SH Premium suitable for passengers with diverse flight itineraries, especially those who frequently travel between different provinces and cities and want a familiar lounge experience at various airports.
At major airports such as Noi Bai and Tan Son Nhat, SH Premium has multiple locations serving both domestic and international passengers. At airports such as Vinh, Da Nang, Cam Ranh, Phu Quoc, Lien Khuong and Phu Bai, the lounges provide an additional option for passengers looking to relax before departure.
Space and Amenities
SH Premium is developed as a business lounge, with open, comfortable spaces designed to accommodate different needs.
One of the defining features of the Premium segment is that each lounge can carry its own local character while maintaining the core functions expected of an airport lounge: resting, working, dining and relaxing.
Depending on the location, passengers may have access to seating areas, workspaces, Wi-Fi, massage chairs, shower rooms, smoking areas or dedicated functional zones. Some international lounges, such as SH Premium Lounge Ha Noi 3, are also organized into areas including the Relaxing Zone, Media Hub, Conference Room, Children’s Room, Praying Room, Halal Area and Shower Room.
As a result, SH Premium goes beyond simply providing a place to sit and rest, making it suitable for passengers who want to work, dine or relax while waiting for their flight.
Dining
Dining at SH Premium combines local cuisine with international dishes, offering a diverse selection for passengers. The buffet menu varies by lounge and time of day, with hot and cold dishes, salads, desserts and a range of beverages.
Usage Duration
SH Premium access is provided on a per-visit basis. At the lounges, the standard usage duration can be up to 3 hours before the original departure time, with additional-time policies depending on the regulations of each lounge.
At SH Premium Lounge Da Nang, the usage duration is 2 hours before departure.
Who Is It For?
SH Premium is suitable for passengers who want a complete break before their flight without requiring additional assistance throughout their journey at the airport.
It is also a suitable choice when network coverage is an important factor, particularly for passengers who frequently fly from different airports.
SH Elite Lounge - When the Experience Begins Before the Lounge
While SH Premium focuses on the experience inside the lounge, SH Elite extends the experience to the passenger’s journey through the airport.
This is the key difference when comparing SH Elite with SH Premium and SH NEO.
Locations and Network
SH Elite currently has three lounges across two major aviation hubs, Noi Bai and Tan Son Nhat:
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SH Elite Ha Noi 1 - Domestic Terminal, Noi Bai International Airport.
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SH Elite Ha Noi 2 - International Terminal, Noi Bai International Airport.
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SH Elite Tan Son Nhat - Domestic Terminal 3, Tan Son Nhat International Airport.
Unlike SH Premium, which is distributed across a broad network of airports, SH Elite focuses on major aviation hubs where privacy, time efficiency and personalized assistance play a more important role.
Private Space and Personalized Service
SH Elite is designed around an elegant, private style with a focus on the depth of the overall experience. The space is arranged to allow passengers to rest, work or dine in a quiet and private environment.
Alongside relaxation and work amenities, the key distinction of Elite lies in the way the service is organized around each passenger. A personal assistant not only supports basic needs within the lounge but also accompanies and assists passengers throughout their service experience.
Ground Services - The Key Difference of SH Elite
SH Elite does not begin only when passengers enter the lounge.
With dedicated support services, the journey can begin from the airport itself: passengers receive pre-travel confirmation, are welcomed at the airport, receive priority assistance with airline procedures and are escorted to the SH Elite Lounge.
In other words, while SH Premium provides a space for passengers to relax after completing airport procedures, SH Elite can become part of the journey itself, helping passengers move from the arrival area to the lounge.
This makes SH Elite suitable for passengers who value time, privacy and a smoother airport journey with fewer steps to manage on their own.
Please note that ground reception and assistance services are currently available only at domestic terminals.
Dining - From Menu Selection to a Personalized Experience
SH Elite takes a different approach to dining compared with the buffet-focused model of SH Premium.
At Elite lounges, the menu includes à la carte options, with Vietnamese and international dishes prepared on site. The experience is complemented by wine, cocktails, afternoon tea and freshly prepared coffee.
More than simply offering a wide range of dishes, the dining experience is designed around individual needs. Menu Reshape is built around three states:
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Recharge: Replenish energy before the journey.
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Focus: Maintain alertness and concentration, suitable for working needs.
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Relax: Slow down and unwind before the flight.
Privilege of Using the Adjacent SH Premium Lounge
At SH Elite, passengers can also access the adjacent SH Premium Lounge. This additional privilege gives passengers more options for spaces and amenities within the same terminal area.
Who Is It For?
SH Elite is suitable for passengers who want to streamline airport procedures, need a private space for work or conversation, or prefer a meal prepared according to their individual needs.
In other words, the value of SH Elite lies not only within the lounge itself, but also in how the overall experience is connected before, during and after the lounge visit.
SH NEO Lounge - Lounge x F&B for a Self-Directed Experience
SH NEO takes a completely different approach from Elite.
Rather than expanding the service experience through personalized assistance, NEO focuses on the most practical needs before a flight: dining, resting, charging devices and using Wi-Fi.
The Lounge x F&B Model
SH NEO is a Lounge x F&B model that combines lounge space with a dining experience in a single product.
The first location at Vinh Airport covers 163m², with 30 seats, and operates from 07:00 to 23:00 daily.
The space follows an open, modern and youthful design. The self-service model allows passengers to choose their own seat, enjoy their meal and use the available amenities without going through a multi-layered service process.
Three NEO Combos
The key difference of SH NEO lies in how the product is structured. Each Combo includes food, a beverage and 120 minutes of lounge access.
NEO LIGHT | VND 159,000
A light option for passengers who want a small meal and drink before their flight. The Combo includes French baguette, spicy eel sandwich or croissant, paired with Lemon Cold Brew, butterfly pea chia tea or milk coffee.
NEO COMFORT | VND 179,000
Suitable for passengers looking for a more filling meal, with xôi lá dong, a size M beverage and choices such as Lemon Cold Brew, butterfly pea chia tea, salted chili custard apple tea or milk coffee.
NEO FULL | VND 229,000
Designed for passengers who want a more complete meal, with xôi lá dong, tacos, popcorn chicken, together with beverages and side dishes according to the size L Combo.
Alongside the three Combos, Wrap & Go is designed for passengers who need to leave the lounge quickly but still want to take their meal with them to the departure gate.
One important note: purchasing individual dishes at SH NEO does not include lounge access. The 120-minute lounge access is included only with the NEO Combo.
Who Is It For?
SH NEO is suitable for passengers taking short-haul flights, with around 1–2 hours before departure, who primarily need a meal, a comfortable seat and essential amenities.
If SH Elite focuses on being accompanied throughout the journey, SH NEO emphasizes self-direction: passengers choose their Combo, select their seat and decide how to make use of their time in the lounge.
Comparing SH Premium, SH Elite and SH NEO
|
Criteria |
SH Premium |
SH Elite |
SH NEO |
|
Network coverage |
Multiple airports nationwide |
Noi Bai and Tan Son Nhat |
Vinh Airport |
|
Terminals |
Domestic and international |
Domestic and international |
Domestic |
|
What you purchase |
Lounge access |
Lounge access and services included in the applicable package |
Food + beverage + 120-minute lounge access Combo |
|
Service model |
Self-service |
Personalized service with personal assistant support and flight reminders |
Self-service |
|
Ground services |
No |
Available under applicable services |
No |
|
Space |
Comfortable, modern, with each location carrying its own local character |
Private, elegant, with a focus on the depth of the experience |
Open, modern, youthful |
|
Dining |
Buffet |
À la carte and options tailored to individual needs |
3 NEO Combos |
|
Beverages |
Varies by lounge |
Wine, cocktails, afternoon tea and coffee |
Included in the Combo |
|
Take-away |
— |
— |
Wrap & Go |
|
Suitable for |
Resting, dining and working before a flight |
Privacy, assistance and personalized service |
A short, convenient and self-directed break |
FAQ
1. What Lounge Combos are available on Airport Connects?
Airport Connects currently offers Lounge Combos including Connect, Explorer, Local and Diamond, designed around specific airport groups or networks. In addition, the platform offers SH Elite Combos, including Elite Experience and SH Elite Infinity, for passengers looking to access privileges within the SH Elite ecosystem.
2. If I want to give lounge access as a gift to a partner or family member but do not know which airport they will fly from, what should I purchase?
If the airport or travel itinerary is not yet known, Lounge Pass is a more suitable option. Passengers can purchase the lounge access entitlement in advance and choose a lounge when they actually have a flight, rather than having to determine the airport at the time of purchase.
Conclusion:
The above covers all the key information about comparing SH NEO vs SH Elite vs SH Premium. If you're looking for a quick and convenient way to book airport lounge access at a competitive price, contact Airport Connects today for prompt assistance and expert support.
Contact Information:
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Hotline: (+84) 966 028 802
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Website: https://airportconnects.vn/en
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