Seamless Privileges – A More Flexible Experience Starting from November 11, 2025
Dear Valued Customers,
To deliver a more modern, convenient, and unified experience when using Business Lounge services, Airport Connects is pleased to announce:
Starting November 1, 2025, the Business Lounge Access (BSL) Card will be officially upgraded to the Business Lounge Access Combo — a completely new way to purchase and use airport lounge access, allowing you to manage your privileges proactively and flexibly, all within one single touch.
1. A NEW UPGRADE – MORE CONVENIENT THAN EVER
With the new Business Lounge Access Combo, customers can enjoy:
- Quick Purchase – Instant Online Payment: Buy combos within seconds on the Airport Connects app or website.
- Flexible 1-Year Validity: Each combo is valid for 12 months and can be extended once for only 175,000 VND per combo.
- Complete Management in One Place: Track your usage, transaction history, vouchers, and combos directly on the Airport Connects app & website.
- Real-Time Tracking: Instantly see remaining visits and expiry dates — transparent, easy to control.
- Integrated Membership Privileges: Earn points, upgrade tiers, and unlock exclusive benefits with Airport Connects Pass.
Everything on one unified platform — giving you total control of your journeys and privileges anytime, anywhere.
2. EXCLUSIVE BENEFITS FOR EXISTING CUSTOMERS
As a token of appreciation, Airport Connects offers:
- Automatic 1-Year Extension
Current BSL Card holders will receive an automatic 1-year extension (based on the original top-up date) when purchasing a Combo from Nov 1 – Dec 31, 2025.
(One-time offer only.)
After this period, customers may extend each combo for an additional 6 months (one time only) for 175,000 VND.
3. POLICIES FOR EACH CUSTOMER GROUP
| Customer Type | Policies & Benefits |
|---|---|
| All Customers | – Earn points, upgrade tiers, receive exclusive offers. – Manage your account easily via app & website. – No changes to pricing, benefits, or eligible lounges. – Choose Gold/Diamond Combos (5, 10, 20 visits), named or unnamed. – Extend each combo once for 175,000 VND. |
| Existing BSL Card Holders | – Automatic 1-year extension when purchasing new Combo (Nov 1–Dec 31, 2025). – Visits, expiry dates, and card details remain unchanged when switching to Combo. – Option to switch to named or unnamed combos. – Old BSL policies remain valid until Dec 31, 2025. – From Jan 1, 2026, new Combo policies apply. |
| New Customers | – Easy purchase & instant online payment. – Manage and use combos with one touch. – Extend each combo once for 175,000 VND. |
4. KEY BENEFITS OF THE BUSINESS LOUNGE ACCESS COMBO
- Total Flexibility: Use for yourself or share with companions.
- Two Combo Types
- Unnamed Combo: Ideal for sharing with family, friends, or business partners
- Gold & Diamond Tiers
- BSL Gold: 5/10/20 visits and access to domestic SH Airport Lounge locations (excluding Hanoi, Da Nang, Ho Chi Minh City)
- BSL Diamond: 5/10/20 visits and access to both domestic and international lounges nationwide
- Unified Digital Experience
- Fully integrated on Airport Connects app & website
- Real-time updates on usage & validity
- Simple, intuitive interface: check visits, extend combos, or manage privileges in seconds
5. INTEGRATED WITH AIRPORT CONNECTS PASS MEMBERSHIP
Each Combo is linked directly to your Airport Connects Pass membership card:
- Earn points for every lounge visit
- Automatic tier upgrade (Silver / Gold / Diamond)
- Exclusive benefits: service discounts, partner vouchers, priority access, and more
- Manage all privileges in one account — from visits, combos, to membership tiers
6. IMPORTANT INFORMATION
- Starting Nov 1, 2025, Airport Connects will discontinue issuing new BSL Cards.
- Existing BSL packages remain valid until Dec 31, 2025.
- After that, the system will switch entirely to Combo-based usage and management via the Airport Connects platform.
- All visit balances, expiry dates, and customer benefits will be automatically transferred to the new system.
Airport Connects believes that upgrading to the Business Lounge Access Combo will offer you a more convenient, streamlined, and elevated airport lounge experience — where your privileges remain intact, but the way you enjoy them is taken to a new level.
For Support, Please Contact:
📞 Hotline: (+84) 966 028 802
✉️ Email: cskh.aipcon@airport-connects.vn
🌐 Website: airportconnects.vn
📱 Zalo OA: Airport Connects