Terms & Policies

Effective from March 2025

Personal information: Full name, phone number, email address, billing address
Identification documents (Passport number, citizen ID or other valid identification) to facilitate services requiring identity verification.
Payment information: Processed through secure payment gateways. We do not store credit/debit card information.
Transaction information: Purchase history, vouchers or membership cards purchased.
Device and access information: IP address, browser type, access time, pages viewed.
Feedback and support information: Complaints, support requests, interactions with our customer service department.

Process orders, issue vouchers and membership cards.
Provide customer support services.
Send notifications about transactions, policy changes, or promotions (with your consent).
Improve user experience on the website.
Ensure system safety and security, prevent fraud.
Comply with legal regulations and protect customer rights.
Contact you via email, messages, or phone when necessary.

We do not sell, exchange, or share customers' personal information with third parties, except in cases clearly stated in this Privacy Policy. We are committed to protecting your personal information and will not disclose information externally without your consent. We only disclose or provide your personal information in the following necessary circumstances:
When requested by law enforcement agencies or authorities according to legal regulations.
When necessary to protect AIPCON's legitimate rights under the law.
When providing services requiring identity verification, we may share necessary information with partners directly providing the service. This information sharing is limited to what is necessary to perform the service and complies with strict confidentiality regulations.

When you provide personal information to us, you agree to the terms stated in this Privacy Policy. AIPCON is committed to securing your personal information by all possible means. We use advanced security technologies such as PCI international standards and SSL to ensure your information is not accessed, used, or disclosed without authorization.
However, no method of data transmission over the internet can guarantee 100% security. Therefore, we cannot absolutely guarantee that the information you provide will be completely secured. We are also not responsible in case your personal information is accessed without authorization due to causes beyond our control, such as when you voluntarily share information with others.
If you do not agree with these terms, we recommend that you do not provide personal information to us.

Password security: Do not share your account access password with anyone.
Log out when using shared computers: If using a shared computer, please log out of your account and close all browser windows after use.

Access, edit, or request deletion of personal information.
Request to stop receiving advertising information or cancel account registration. To exercise these rights, please contact via email: infor@airport-connects.vn.

Personal information is stored for the time necessary to perform services and comply with legal regulations.
When customers request account deletion, we will delete or anonymize personal information, except in cases where there is a legal obligation requiring storage.

We may update this Privacy Policy over time. When there are important changes, we will notify you via email or on the website.
Continued use of the website after changes means you accept the new policy.

Airport Connects Joint Stock Company (AIPCON)
Address: 3rd Floor, SH05 UDIC WestLake Building, Vo Chi Cong Street, Phu Thuong Ward, Tay Ho District, Hanoi City, Vietnam
Email: infor@airport-connects.vn
Phone: (+84) 24 6686 6160