• Refunds are permitted before or on the date of expiry, subject to a 15% fee of the voucher’s original purchase value.

• Complimentary access is granted for one (01) child under 2 years old per accompanying adult using the lounge service.
• Any additional children under 2 years old, as well as children aged 2 years and above, will be charged as adults.

• Each additional 3-hour period is counted as one block. Any additional time less than 3 hours will be rounded up to one full block.
• Overstay fee: 50% of the standard rate per guest per block.

SH Elite Lounge Hanoi – A First-Class Journey Begins on the Ground

SH Elite Hanoi offers an exclusive, ground-based luxury experience for discerning travelers—where every airport moment becomes smoother, more refined, and beautifully complete. From the moment you begin your travel preparations to the instant you step inside the lounge, every detail is thoughtfully curated and personalized: a confirmation call the day before your flight, a warm welcome upon arrival, seamless fast-track procedures, and a dedicated escort into the lounge—each step guided with care by a devoted team, setting the tone for a truly elevated journey.

Stepping into SH Elite Lounge Hanoi is like entering a sanctuary of sophistication, intimacy, and cultural richness. Soft golden light filters through high ceilings and glistening crystal chandeliers, dancing across warm oak walls where a large hand-painted lotus mural stands as a visual symphony—evoking a poetic memory of Vietnam’s tranquil beauty. Inspired by Indochine architecture, the design seamlessly blends Eastern soul with Western elegance. Each corner whispers of timelessness: premium leather sofas, marble tables, hand-painted ceramic lamps, and meticulously arranged floral displays—all in harmony, crafting an atmosphere of artful serenity.

This is a space where every sense is gently awakened. Recline in massage chairs, find peaceful nooks for quiet work or relaxation, and gaze out across the runway—where each departing flight becomes a canvas for dreams. At SH Elite, every guest is personally attended to by a dedicated "personal assistant"—individuals who not only serve, but truly understand and anticipate your needs, ensuring you enjoy a genuine First-Class experience on the ground.

A highlight of the SH Elite journey is its exquisite culinary program—where each dish is a tailored expression of taste. The menu gracefully marries the convenience of a refined semi-buffet with à la carte sophistication, offering both authentic Vietnamese delicacies and international cuisine. Each element is prepared with exceptional standards and served alongside premium wines, signature cocktails, artisanal tea, and exclusive hand-crafted coffee.

At SH Elite, every journey begins not just with a destination, but with emotion. It is a place where time slows, beauty is savored, and your travels begin in peace, grace, and quiet inspiration.