Voucher Usage Regulations

• Lounge Access Duration: Maximum 3 hours before the original departure time.
• Single-Use, One Person Only: Each voucher is valid for one person and can be used only once.
• The voucher is non-refundable and cannot be exchanged for cash in any form.
• Adult Voucher: Grants one-time lounge access or extended stay (up to 3 hours) for travelers aged 12 and above.
• Child Voucher: Grants one-time lounge access or extended stay (up to 3 hours) for children.

Accompanying Child Policy

• Complimentary access for up to two children under 5 years old per accompanying adult.
• The third child under 5 years old and children aged 5 to 12 years old are subject to a 50% surcharge of the listed price per child.
• Passengers aged 12 and above are charged as adults.

Extended Stay Policy

• Every additional 3 hours is considered one extra time block ("Block").
• Any additional time under 3 hours is rounded up to 1 full Block.
• Extended stay fee: 50% of the standard rate per guest per Block.

Lounge Check-in Process

Passengers must present a valid Voucher code and boarding pass to lounge staff for verification.
 
Additional Notes

• Each lounge offers unique facilities and services, and guests are required to comply with lounge regulations.
• Lounge staff reserve the right to deny entry in the following cases:
  • Failure to present a valid Voucher code
  • Non-compliance with lounge policies or engaging in disruptive behavior affecting other guests.
  • The lounge is fully occupied at the time of arrival.

Amidst the bustling rhythm of Noi Bai Airport, SH Premium Lounge Ha Noi (T1) emerges as a miniature Hanoi in the sky, where cultural heritage and modern comfort intertwine in every detail. Inspired by the Red River, the eternal symbol of Thang Long, the lounge embodies a sense of timeless elegance, romance, and sophistication. The carefully crafted interiors, adorned in warm earthy tones, are complemented by the image of Long Bien Bridge, an enduring witness to history, and the delicate design of "a flock of sâm cầm birds spreading their wings under the sun," evoking a poetic yet regal Hanoi. Particularly striking are the Van Phuc silk spools gracefully displayed on the walls—an homage to the renowned silk-weaving craft of the ancient capital, a symbol of Hanoi’s artistry, refinement, and resilience.

More than just a resting place before a journey, SH Premium Lounge Ha Noi (T1) offers a truly immersive experience in relaxation. Guests can sink into plush seating, enjoy the serene atmosphere, or unwind with automated massage chairs that melt away fatigue. A private workspace and discreet services cater to the needs of busy travelers, ensuring both privacy and convenience, making it the perfect retreat for business professionals on the go.

No journey is complete without indulging in the culinary essence of Hanoi, and at the lounge, every dish is a tribute to the city's rich flavors. From a steaming bowl of pho, to the delicate Thanh Tri rice rolls, or the refined bun thang, each dish delivers a taste of home. During festive seasons, the menu becomes even more special with bánh chưng, bánh dày, pickled vegetables, and savory meat jelly, bringing back the warm, nostalgic flavors of a family gathering.

Amidst the flurry of travel, take a moment to pause—breathe in the spirit of Hanoi, embrace the tranquility, and savor the refined comfort of SH Premium Lounge Ha Noi (T1)—where every waiting moment is not just a stop, but a cherished experience.