Voucher Usage Regulations

• Lounge Access Duration: Maximum 3 hours before the original departure time.
• Single-Use, One Person Only: Each voucher is valid for one person and can be used only once.
• The voucher is non-refundable and cannot be exchanged for cash in any form.
• Adult Voucher: Grants one-time lounge access or extended stay (up to 3 hours) for travelers aged 12 and above.
• Child Voucher: Grants one-time lounge access or extended stay (up to 3 hours) for children.
• Non-Exchangeable: Vouchers cannot be converted into cash under any circumstances.

Accompanying Child Policy

• Complimentary access for up to two children under 5 years old per accompanying adult.
• The third child under 5 years old and children aged 5 to 12 years old are subject to a 50% surcharge of the listed price per child.
• Passengers aged 12 and above are charged as adults.

Extended Stay Policy

• Every additional 3 hours is considered one extra time block ("Block").
• Any additional time under 3 hours is rounded up to 1 full Block.
• Extended stay fee: 50% of the standard rate per guest per Block.

Lounge Check-in Process

Passengers must present a valid Voucher code and boarding pass to lounge staff for verification.
 
Additional Notes

• Each lounge offers unique facilities and services, and guests are required to comply with lounge regulations.
• Lounge staff reserve the right to deny entry in the following cases:
  • Failure to present a valid Voucher code
  • Non-compliance with lounge policies or engaging in disruptive behavior affecting other guests.
  • The lounge is fully occupied at the time of arrival.

SH Premium Lounge Chu Lai – A serene pause before your journey

Amidst the bustling rhythm of air travel, SH Premium Lounge Chu Lai unveils a tranquil and refined sanctuary—a place where passengers can step away from the rush and embrace a moment of pure relaxation. Inspired by the simple yet profound beauty of Central Vietnam, the lounge embodies a modern elegance while preserving the essence of the region’s rich heritage. Warm wooden walls, graceful rattan chairs, and soft ambient lighting blend harmoniously to create a space that is both luxurious and inviting, sophisticated yet deeply comforting.

Adorning the serene walls, minimalist artworks depicting women in traditional attire offer a heartfelt tribute to the region’s cultural depth and hospitality. More than just a resting place, the lounge is a gateway to stories untold, evoking a gentle nostalgia for the authenticity and warmth of Central Vietnam.

Beyond its exquisite design, SH Premium Lounge Chu Lai offers unparalleled comfort and convenience. Each seating arrangement is thoughtfully designed to ensure privacy and absolute relaxation. Passengers can savor a warm cup of tea, a rich coffee, or a delicately prepared light bite, making every moment before their journey a delightful experience.
Every detail is crafted with utmost care. A curated selection of newspapers and magazines keeps guests informed, while the diverse culinary offerings celebrate the essence of Central Vietnamese cuisine, where each dish reflects the perfect blend of local flavors and contemporary culinary artistry.

Above all, it is the dedication of the staff that elevates the experience. With professionalism and heartfelt attentiveness, every gesture and every smile ensures that each guest feels genuinely cared for—transforming waiting time into a truly indulgent interlude.