Voucher Usage Regulations

• Lounge Access Duration: Maximum 3 hours before the original departure time.
• Single-Use, One Person Only: Each voucher is valid for one person and can be used only once.
• The voucher is non-refundable and cannot be exchanged for cash in any form.
• Adult Voucher: Grants one-time lounge access or extended stay (up to 3 hours) for travelers aged 12 and above.
• Child Voucher: Grants one-time lounge access or extended stay (up to 3 hours) for children.

Accompanying Child Policy

• Complimentary access for up to two children under 5 years old per accompanying adult.
• The third child under 5 years old and children aged 5 to 12 years old are subject to a 50% surcharge of the listed price per child.
• Passengers aged 12 and above are charged as adults.

Extended Stay Policy

• Every additional 3 hours is considered one extra time block ("Block").
• Any additional time under 3 hours is rounded up to 1 full Block.
• Extended stay fee: 50% of the standard rate per guest per Block.

Lounge Check-in Process

Passengers must present a valid Voucher code and boarding pass to lounge staff for verification.
 
Additional Notes

• Each lounge offers unique facilities and services, and guests are required to comply with lounge regulations.
• Lounge staff reserve the right to deny entry in the following cases:
  • Failure to present a valid Voucher code
  • Non-compliance with lounge policies or engaging in disruptive behavior affecting other guests.
  • The lounge is fully occupied at the time of arrival.

SH Premium Lounge Dien Bien – A tranquil pause amidst the beauty of the Northwest

Under the historic sky of Dien Bien, SH Premium Lounge Dien Bien emerges as a peaceful retreat, where modern comforts meet the distinctive charm of the Northwest highlands. The space is elegantly designed, adorned with rich wooden interiors, exuding both luxury and warmth, accentuated by intricate brocade patterns that pay homage to the Thai ethnic culture. Soft, flowing lines inspired by the graceful curves of terraced rice fields, combined with gentle lighting and the delicate scent of native herbs, create a serene atmosphere, offering a tranquil escape from the bustling airport.

Stepping inside, travelers are embraced by a sense of serenity, where every sense is awakened with refinement and subtlety. Plush reclining chairs provide ultimate comfort, while private workspaces cater to those needing quiet focus amidst their travels. The waiting experience is elevated with an exquisite culinary journey, featuring signature Northwest delicacies—from fragrant sticky rice and flavorful smoked meats to a curated selection of refined European and Asian dishes. Each dish is carefully crafted, reflecting the warm hospitality and meticulous attention to detail.

SH Premium Lounge Dien Bien is more than just a lounge; it is an immersive experience. Here, every moment transforms into a soothing pause, where guests can embrace the tranquility of the highlands, savor the essence of Dien Bien, and carry with them the lasting impressions of a land both familiar and captivating.